If you break an iPhone, your next step is simple: you schedule an appointment at a Genius Bar and hope that someone can fix it. If you’ve got a Samsung phone, though, things are a little harder, but Samsung is looking to change that with a new pilot program. The company is teaming up with WeWork to provide “care centers,” as reported by Fast Co Design.
The idea is two-fold: first, you have a central place to come and get help with your Samsung products, and second (this is where WeWork comes in) you’ll have a place to get some work done while you’re waiting for your phone or laptop to get repaired. As Mick McConnell, Samsung’s VP of design, puts it, “Service is a hassle. I know I’m going to have to take time out of my day to do it,” so...
from
https://www.theverge.com/2017/10/31/16586602/samsung-wework-support-genius-bar-productivity
from
http://ifeeltechinc.blogspot.com/2017/10/samsung-is-teaming-up-with-wework-for.html
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